Ownership
Full data sovereignty
Your infrastructure, your access rules. Bitmaker operates inside the boundaries you set — nothing leaves your environment unless you decide it does.
Solutions
Your infrastructure. Our team watching over it.
Estela Commercial Support puts Bitmaker's own engineers behind Estela running on infrastructure you own — on-premise or in your own AWS, GCP, or Azure account — with maintenance and incident response guaranteed by severity.
Estela is Bitmaker's open-source scraping platform — this is the supported way to run it yourself
30min P1 response
Your infrastructure
24/7 on Enterprise
30min P1 response
Your infrastructure
24/7 on Enterprise
Dedicated TAM
Your infrastructure
on-premise or your cloud
on-premise or your cloud
Support orbiting it, by severity
Why Commercial Support
What changes the moment it stops being self-support
Running Estela yourself is free and open source. These are the three things a paid tier adds on top.
SLA
SLA by severity, not best effort
Guaranteed first-response times for every tier, from business-hours on Standard up to 30-minute, 24/7 response on Enterprise.
Engineering
Supported by the people who built it
Platform bugs are fixed by Bitmaker's own Estela engineers — not a generic first-line help desk reading from a script.
How the line is drawn
You keep the infrastructure. We keep it healthy.
Estela Commercial Support never takes ownership of your environment — it takes responsibility for keeping the platform running inside it.
What stays yours Client
- The infrastructure itself — Kubernetes, Kafka, MongoDB — on-premise or in your own AWS, GCP, or Azure account.
- Who gets access, what connects to it, and where your data lives — Bitmaker operates under the rules you set.
- Your spiders' code and whatever they're built to extract — spider development itself is Professional Services, not this product.
- Approving and scheduling every maintenance window before it touches your environment.
What Bitmaker handles Commercial Support
- Platform upgrades, OS security patches, database maintenance, and TLS certificate renewal — on an LTS cadence, every tier.
- Fixing bugs in Estela itself: API, dashboard, the Kafka → MongoDB pipeline, job scheduling.
- Diagnosing incidents — jobs not starting, deployment failures, connectivity between components — under the response time your tier guarantees.
- Proactive uptime monitoring and performance alerts, on Professional and Enterprise.
At a glance
Three tiers, same ownership model
Every tier runs on infrastructure you own. What changes is how fast Bitmaker responds, and how proactively. Full SLA tables, support channels, and sign-up live on estela.dev.
Standard
$1,600 / mo
+ $2,000 one-time setup
- P1 response 4h, business hours
- Coverage Business hours
- Support channel Email
- TAM —
Professional
$2,400 / mo
+ $2,000 one-time setup
- P1 response 4h, 24/7
- Coverage 24/7 for P1 only
- Support channel Email + Slack
- TAM —
Enterprise
$3,500 / mo
Setup waived on a 1-year term
- P1 response 30min, 24/7
- Coverage 24/7 for P1 & P2
- Support channel Dedicated Slack + calls
- TAM Included
Is this yours
Built for teams that want to keep their own infrastructure
Estela Commercial Support is for teams already running Estela, or about to, on infrastructure they own — and who want Bitmaker's own engineers backing it up.
Great fit if you...
- Already run, or plan to run, Estela on infrastructure you own — on-premise or in your own AWS, GCP, or Azure account.
- Need guaranteed response times by severity, not best-effort support.
- Want platform bugs fixed by the engineers who built Estela, not a generic first-line help desk.
- Have data-sovereignty, compliance, or access-control requirements that rule out a shared multi-tenant platform.
Looking for something else?
Professional Services
Need your spiders built, fixed, or maintained — even if they'll run under Commercial Support?
View Professional ServicesCustom Applications & Tools
Need a dashboard or tool on top of your data, not just a supported platform?
View Custom Apps & ToolsBitmaker Cloud
Don't want to own any infrastructure at all?
View Bitmaker CloudData as a Service
Just want the finished dataset, with no platform to operate?
View Data as a Service
Get started
Tiers, SLAs, and sign-up all live on estela.dev
Estela Commercial Support is managed through the Estela project site — pick a tier, see the full severity table, and talk to the team that builds the platform directly.
Not sure Commercial Support is the right fit, or asking about something else at Bitmaker? Talk to our team instead.